I have been very pleased with SAMSA and their staff. They are all very courteous and remember me when I call. I often work after hours and late at night by remotely connecting (1500 miles) to the office server from my motor home. When I have a problem during the day or after hours I call or email SAMSA and within a reasonable time they have contacted me and resolved my issue. Many times Mike, the owner is the one to assist me after hours. Thank you SAMSA for being there when I need you.